User Interface
Reference
- Activity
- Addresses
- Calls
- Chat
- Custom Field Groups
- Custom Fields
- Customers
- Deals
- Deliveries
- Email Marketing
- Files
- Invoices
- Labels
- Lead Sources
- Leads
- Lunches
- Meetings
- Notes
- Orders
- Organisations
- People
- Permissions
- Pipelines
- Product Attributes
- Product Categories
- Products
- Purchase Orders
- Quotes
- Roles
- SMS Marketing
- Tasks
- Tax Rates
- Teams
- Users
Calls
Overview
Calls log phone call interactions and can be attached to any CRM entity (leads, deals, people, organisations, etc.) via a polymorphic relationship. They appear on the entity's activity timeline and support due time ranges and optional email/SMS reminders.
Model: VentureDrake\LaravelCrm\Models\Call
Table: {prefix}calls (default: crm_calls)
Attributes
| Attribute | Type | Description |
|---|---|---|
external_id |
string |
UUID used in URLs (auto-generated) |
name |
string |
Call subject or title |
description |
text |
Notes about the call |
start_at |
datetime |
When the call started |
finish_at |
datetime |
When the call ended |
reminder_email |
boolean |
Send an email reminder before start_at |
reminder_sms |
boolean |
Send an SMS reminder before start_at |
callable_type |
string |
Polymorphic parent type |
callable_id |
integer |
Polymorphic parent ID |
user_owner_id |
integer |
User responsible for the call |
user_assigned_id |
integer |
User the call is assigned to |
Relationships
| Method | Type | Related Model | Description |
|---|---|---|---|
callable() |
morphTo |
Lead|Deal|Person|* |
The entity this call belongs to |
contacts() |
morphMany |
Contact |
Contacts associated with the call |
activity() |
morphOne |
Activity |
Activity record on the parent entity's timeline |
ownerUser() |
belongsTo |
User |
Call owner |
assignedToUser() |
belongsTo |
User |
Assigned user |
createdByUser() |
belongsTo |
User |
Creator |
updatedByUser() |
belongsTo |
User |
Last updater |
Reminders
When reminder_email or reminder_sms is set, the laravelcrm:reminders command (scheduled every minute) sends the relevant notification before the call's start_at time.
Traits
| Trait | Description |
|---|---|
SoftDeletes |
Soft delete support |
BelongsToTeams |
Multi-tenant team scoping |
HasCrmFields |
Custom field support |
SearchFilters |
Search and filter capabilities |